Privacy & Cookie Policy
VN Creative Media
Valentina Nadalini (sole trader trading as VN Creative Media)
40 Stoughton Avenue, Cheam, SM3 8PQ
valentina@vncreativemedia.co.uk
Last updated: April 2026 | Review due: April 2027
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VN Creative Media understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, vncreativemedia.co.uk ("Our Site"), and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Please read this Privacy & Cookie Policy carefully and ensure that you understand it. Your acceptance of this Privacy & Cookie Policy is deemed to occur upon your first use of Our Site.
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1. DEFINITIONS AND INTERPRETATION
In this Policy the following terms shall have the following meanings:
"Cookie" means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site.
"Cookie Law" means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003, and any legislation which succeeds those Regulations.
"Data Protection Legislation" means the UK GDPR (EU Regulation 2016/679 as saved into UK law by virtue of the European Union (Withdrawal) Act 2018) and the Data Protection Act 2018, together with any legislation which succeeds them.
"Personal Data" means any information relating to an identified or identifiable natural person; an identifiable person is one who can be identified directly or indirectly, in particular by reference to an identifier such as a name, identification number, location data or online identifier.
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2. INFORMATION ABOUT US
Our Site, vncreativemedia.co.uk, is owned and operated by Valentina Nadalini, a sole trader operating under the trading name VN Creative Media, whose main trading address is at 40 Stoughton Avenue, Cheam, SM3 8PQ.
Our data protection contact is Valentina Nadalini. Valentina can be contacted by email at valentina@vncreativemedia.co.uk.
VN Creative Media is registered with the Information Commissioner's Office (ICO) as a data controller.
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3. WHAT DOES THIS POLICY COVER?
This Privacy & Cookie Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
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4. WHAT IS PERSONAL DATA?
Personal data is defined by the Data Protection Legislation as any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
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5. YOUR RIGHTS
Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:
a) The right to be informed about our collection and use of your personal data. This Privacy & Cookie Policy should tell you everything you need to know, but you can always contact us to find out more.
b) The right to access the personal data we hold about you. See Part 13 for details of how to make a subject access request.
c) The right to rectification — to have your personal data rectified if any of it held by us is inaccurate or incomplete.
d) The right to erasure — the right to ask us to delete or otherwise dispose of any of your personal data that we hold.
e) The right to restrict the processing of your personal data.
f) The right to object to us using your personal data for a particular purpose or purposes.
g) The right to withdraw consent — if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
h) The right to data portability — if you have provided personal data to us directly and we are using it with your consent or for the performance of a contract, you can ask for a copy of that personal data.
i) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
For more information about our use of your personal data or exercising your rights, please contact us using the details in Part 15.
If you have any cause for complaint about our use of your personal data, please contact us in the first instance. If you are not satisfied with how we have attempted to resolve your complaint, you may contact the Information Commissioner's Office (ICO) at ico.org.uk.
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6. WHAT PERSONAL DATA DO WE COLLECT AND HOW?
Depending upon your use of Our Site, we may collect and hold some or all of the following personal data. We do not collect any special category or sensitive personal data, or personal data relating to children.
Identity information including name and title — collected via our online contact form and any communications you have with us.
Contact information including address, email address, telephone number — collected via our online contact form and any communications you have with us.
Business information including your company name, job title and contact details of your business employees we may deal with — collected via communications you have with us.
Payment information including your history of purchasing services from us — collected via our payment process.
User profile information including your interests and marketing and communications preferences — collected via our contact form and communications with us.
Technical information including your IP address, browser details, operating system, pages visited, session length, page views and navigation paths, time zones and other technology on the devices you use to access Our Site — collected via analytics and tracking systems provided by Google, Meta (Facebook), Pinterest, and Wix.
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7. HOW DO WE USE YOUR PERSONAL DATA?
Under the Data Protection Legislation, we must always have a lawful basis for using personal data. We use your personal data as follows:
Processing communication data — we use your identity and contact information to communicate with you, keep records and pursue or defend legal claims. Our lawful basis is legitimate interests.
Providing and managing your access to Our Site — we use your identity, contact and technical information to administer Our Site, ensure relevant content is provided, and maintain security. Our lawful basis is legitimate interests.
Supplying our services to you — we use your identity, contact, business and payment information to enter into and perform our contract to provide services to you. Our lawful basis is contract and legitimate interests.
Managing payments for our services — we use your identity, contact and payment information to collect payment for services. Our lawful basis is legitimate interests.
Marketing communications — with your permission, we may contact you by email with information, news, and offers on our services. We use Kajabi for email marketing. You will not be sent any unlawful marketing or spam. You will always have the opportunity to opt out, and all marketing emails include an unsubscribe link. Our lawful basis is consent.
We do not carry out automated decision-making or any type of automated profiling.
We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with those original purpose(s).
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8. HOW LONG DO WE KEEP YOUR PERSONAL DATA?
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. The following retention periods apply:
Client contact and contractual records — 6 years after the end of the contract, in accordance with HMRC requirements and the Limitation Act 1980.
Email subscriber data — for as long as you remain subscribed. If you have not engaged with our emails for 18 months, we will run a re-engagement process and delete your data if there is no response.
Website analytics data — up to 26 months (standard Google Analytics retention period).
General enquiry and contact data — up to 2 years from last contact.
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9. HOW AND WHERE DO WE STORE OR TRANSFER YOUR PERSONAL DATA?
We may transfer your personal data outside the United Kingdom for storage and processing. Any such transfers are made in accordance with the Data Protection Legislation, using appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner's Office.
The third-party services we use that may involve transfers of personal data outside the UK include Kajabi (USA), Google Analytics (USA), Meta/Facebook Pixel (USA), Pinterest Tag (USA), and Wix (USA). Each of these providers has Standard Contractual Clauses in place.
We take the following measures to protect your personal data:
- Two-factor authentication (2FA) is enabled on all key business accounts.
- Access to personal data stored in Google Drive is restricted to authorised personnel only.
- We have procedures in place for dealing with data breaches, including notifying you and/or the ICO where we are legally required to do so.
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10. DO WE SHARE YOUR PERSONAL DATA?
We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions.
We share personal data with the following categories of third-party service providers who assist us in operating our business: email marketing platform (Kajabi, USA), website analytics (Google, USA), advertising tracking (Meta/Facebook and Pinterest, USA), and website hosting and analytics (Wix, USA). All third parties are required to handle your data securely and in accordance with applicable data protection law, and Standard Contractual Clauses are in place for all transfers outside the UK.
In some limited circumstances, we may be legally required to share certain personal data if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
Personal data will never be shared with third parties for their own marketing purposes.
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11. HOW CAN YOU CONTROL YOUR PERSONAL DATA?
In addition to your rights under Part 5, you may opt out of receiving marketing emails from us at any time by using the unsubscribe link included in all marketing emails.
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12. CAN YOU WITHHOLD INFORMATION?
You may access certain areas of Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data. You may restrict our use of Cookies — for more information, see Part 14 below.
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13. HOW CAN YOU ACCESS YOUR PERSONAL DATA?
If you want to know what personal data we have about you, you can make a subject access request (SAR). All subject access requests should be made in writing and sent to valentina@vncreativemedia.co.uk, marked "Subject Access Request".
There is not normally any charge for a subject access request. We will respond within one month of receiving your request. In some cases, particularly if your request is more complex, more time may be required up to a maximum of three months. You will be kept informed of our progress.
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14. HOW DO WE USE COOKIES?
What is a cookie?
A cookie is a small text file placed on your computer or device when you visit a website. Cookies are used by nearly all websites and do not harm your system. Cookies help us to understand how you use our website so that we can make improvements, and they enable certain features to work properly.
Your cookie consent
When you first visit Our Site, you will be shown a cookie consent banner. We will not set any non-essential cookies until you have given your consent. You can choose to accept or reject non-essential cookies. You can change your cookie preferences at any time using the settings option in the cookie banner or by adjusting your browser settings.
Types of cookies we use
Strictly necessary cookies — essential for the website to function. These cannot be disabled.
Performance cookies — help us understand how visitors use our website by collecting anonymous information.
Targeting / marketing cookies — used to deliver advertising more relevant to you and your interests.
Cookies used on Our Site
Wix site session cookies (strictly necessary) — essential cookies set by Wix to maintain your session and ensure the website functions correctly.
Google Analytics cookies (_ga, _gid, _gat) — used to collect anonymous information about how visitors use our website, to help us improve it. Expiry: up to 2 years.
Meta (Facebook) Pixel (_fbp, _fbc) — set by Meta to enable us to show relevant advertising on Facebook and Instagram, build audiences and measure ad effectiveness. Expiry: 90 days.
Pinterest Tag — set by Pinterest to enable us to show relevant advertising on Pinterest, build audiences and measure ad effectiveness. Expiry: up to 1 year.
Wix analytics cookies — used by Wix to collect analytics about how visitors interact with our website. Expiry: up to 1 year.
Managing your cookie preferences
You can change your cookie preferences at any time using the cookie settings option in our cookie banner. You can also control cookies through your browser settings.
You can opt out of Google Analytics tracking across all websites at: https://tools.google.com/dlpage/gaoptout
For more information about Meta's use of cookies: https://www.facebook.com/policies/cookies/
For more information about Pinterest's use of cookies: https://policy.pinterest.com/en-gb/privacy-policy
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15. HOW DO YOU CONTACT US?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please email us at valentina@vncreativemedia.co.uk, marking your email "Privacy Enquiry" or "Subject Access Request" as appropriate.
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16. CHANGES TO THIS PRIVACY & COOKIE POLICY
We may change this Privacy & Cookie Policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection. Any changes will be posted on Our Site and this page will always show the date it was last updated. We recommend that you check this page regularly. Where changes are significant, we will notify you by email if we hold your contact details.
This Privacy & Cookie Policy was last updated: April 2026.
Next review due: April 2027.
